At Fashion Watch Shop, we take pride in offering exquisite timepieces and fine jewelry to discerning customers worldwide. We want you to be completely satisfied with your purchase. If for any reason you are not, our Returns & Exchanges policy is designed with your convenience in mind.

Important Note: For hygiene reasons, earrings and body jewellery cannot be returned or exchanged unless faulty. All other items may be returned within 15 days of receipt.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in its original condition, unworn and unused
  • Original tags and packaging must be intact
  • Proof of purchase must be provided
  • Return must be initiated within 15 days of delivery

Return Process

Step 1: Request Authorization

Email our customer service team at [email protected] with your return request. Please include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request for Order #[Order Number] Dear Fashion Watch Shop Team, I would like to request a return/exchange for my recent purchase: Order Number: [Your Order Number] Item Name: [Product Name] Reason for Return: [Reason] Preferred Resolution: [Refund/Exchange for (specify item if exchanging)] Please advise next steps. Best regards, [Your Full Name] [Your Email Address]

Step 2: Receive Return Authorization

Within 1-2 business days, we will email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship

Securely package the item(s) in their original packaging, include all documentation, and affix the provided return label. We recommend using a tracked shipping service as you are responsible for the item until it reaches us.

Step 4: Processing

Once received, our quality team will inspect the returned item(s) within 3-5 business days. You will receive email notification of the status.

Refund Information

Approved refunds will be processed within 3-5 business days after we receive and inspect your return:

  • Original Payment Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Credit card refunds typically appear within 5-10 business days depending on your bank. PayPal refunds are usually immediate.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the same return process above, indicating you wish an exchange
  2. Once your return is approved, we will ship the replacement item
  3. You will be responsible for any price difference and additional shipping costs

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned unless faulty:

  • Earrings (all types)
  • Body jewellery

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We will arrange a prepaid return label if needed
  4. Choose between repair, replacement, or refund

Luxury Care: Our watches and jewelry pieces are crafted with precision and care. To maintain their pristine condition, we recommend handling returns with the same attention to detail – using protective packaging and avoiding exposure to extreme conditions during transit.

For any questions about our Returns & Exchanges policy, please contact our customer service team at [email protected].

Fashion Watch Shop
8007 Kendrick Crossing Lane
Louisville, US 40291