Welcome to Fashion Watch Shop’s FAQ section. We’ve compiled answers to the most common questions about our luxury timepieces, jewelry collections, and premium services to enhance your shopping experience with us.
About Our Products
What types of products does Fashion Watch Shop offer?
We curate an exquisite collection of luxury items including:
- High-quality watches from brands like Hermle and Seiko
- Elegant jewelry for men, women, and children
- Premium watch boxes and jewelry storage solutions
- Sophisticated clocks (mantel, wall, and musical varieties)
- Watch straps and body jewelry
Are your products authentic?
Absolutely. We source all our products directly from authorized manufacturers and distributors. Every timepiece and jewelry item in our collection is 100% authentic and comes with all original manufacturer warranties and documentation.
Do you offer personalized or engraved items?
Yes, we offer personalized watch boxes and select jewelry items that can be engraved. Please look for the “Personalized” designation in product descriptions or contact our customer service for customization options.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online transactions.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your complete payment information on our servers.
Can I modify or cancel my order after placement?
Orders can typically be modified or canceled within 1 hour of placement. Please contact us immediately at [email protected] if you need to make changes. After this window, we cannot guarantee changes as we begin processing quickly to ensure prompt delivery.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide to most countries, excluding some remote areas in Asia and other select locations. If you’re unsure about delivery to your region, please contact us before ordering.
What shipping options are available?
We offer two premium shipping services:
- Standard Shipping ($12.95): Via DHL or FedEx, with delivery in 10-15 days after dispatch (1-2 day processing)
- Free Shipping: For orders over $50 via EMS, with delivery in 15-25 days after dispatch
How are high-value items shipped?
Luxury timepieces and valuable jewelry items receive special attention:
- Double-boxed in protective packaging
- Signature required upon delivery for added security
- Additional insurance coverage
What if my country has customs fees?
While we cover all shipping costs (except for Standard Shipping fee where applicable), any customs duties or import taxes are the responsibility of the recipient. These vary by country and we cannot predict these charges in advance.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be:
- In original, unworn condition
- With all original packaging and documentation
- Accompanied by the original receipt
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll provide return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Customer Service
How can I contact customer service?
Our Louisville-based team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).
What is your physical address?
Fashion Watch Shop
8007 Kendrick Crossing Lane
Louisville, US 40291
8007 Kendrick Crossing Lane
Louisville, US 40291
Do you offer gift wrapping or special packaging?
All our items come in elegant signature packaging suitable for gifting. For special occasions, we can include a gift message at no additional charge – simply add your request in the order notes during checkout.
If you have any questions not covered here, please don’t hesitate to contact our customer service team. At Fashion Watch Shop, we’re committed to making every aspect of your experience as refined as our products.